taking screenshots is a part and parcel of an IT developer.
One needs screenshots for documenting issues,resolutions and also for creating help docs.
The best tools I had come across for screenshot taking was Screenhunter(Free version) from Wisdomsoft.
Lately,one of my friends suggested a Firefox plugin called Fireshot.
I must say I am quite impressed after using it.
It not only allows one to take screenshots,but also to edit them quickly to add comments and pointers.
It has certainly made my life easy
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